Question about visibility of new catalog form

[davida1]

Former SN admin here, now coming back to forms creation after 5 years. I'm learning Catalog Builder, and had a question about form visibility. For background, I work at a university.

In the 'Access' section, i had chosen "Faculty & Staff" for 'Available For' and "Affiliates" (non-faculty/staff/students who work on university projects) as the 'Not Available for' choice.

After publishing the form, I could not find it via search in the catalog. After beating my head against it for a while, I removed the 'Not Available for' setting, and voila, it appeared in the search. 

I am staff, and not an affiliate; why would the 'Not Available for' setting of "Affiliates" restrict me from seeing the form in a search?

Thanks,

David A

[Tanushree Maiti]

Hi @davida1 

Its expected behavior as  'Not Available For' settings override 'Available For' settings.

In order to not giving chance to override values, Use User criteria and its script.

refer: https://www.servicenow.com/community/itsm-forum/ambiguity-between-available-for-and-not-available-fo....

[Ankur Bawiskar]

@davida1 

how are the Faculty, Staff, Affiliates separated?

via roles?

Are you sure the roles are separate and not having any contains roles?

share some screenshots

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[davida1]

I know we're assigned one or more of the roles:

Faculty

Staff

Student

Affiliate

Student Employee

Graduate Assistants

Alumni

Extended Services Account

Emeritus

Supervisor

I assumed it was working off those roles, but I'm not 100% sure.

It's just odd that removing the 'Affiliate' choice from the  'Not Available for' section.

David A