ServiceNow PDI is not available after 20 hrs of requesting

SaranyaU
Kilo Contributor

‎10-01-2026 08:39 PM

ServiceNow PDI is not available after 20 hrs of requesting neither am able to cancel the existing waitlist and request for a different version of instance, Any suggestions?

0 Helpfuls
  • 810 Views
4 REPLIES 4

Simon Hendery
Tera Patron

‎10-01-2026 10:12 PM

I've been using PDIs for 7 years and they've never been such an unreliable mess as they are right now. 

There's no solution, unfortunately, since ServiceNow doesn't offer any support. 

0 Helpfuls

SaranyaU
Kilo Contributor

‎10-01-2026 10:56 PM

Then i think ill have to keep waiting . Thanks Very much for your response .

0 Helpfuls

Harish Bainsla
Kilo Patron

‎10-01-2026 11:47 PM

Hi @SaranyaU 

There is No support for PDI . Try to request new instance 

If my answer helps you mark helpful and accept solution

0 Helpfuls

Dr Atul - LNG
Tera Patron

‎10-02-2026 12:59 AM

Hi @SaranyaU 

 

If you’re looking for the Brazil release, I’d recommend taking the Australia release first and then upgrading the instance to Brazil.

 

I did the same approach myself and now have the Brazil release. The upgrade can take around 7–8 hours, so allow enough time for it.

Important: Cancel/release your current waiting-list request first, then proceed with this approach.

0 Helpfuls