The Incident channel should email when user submit the record producer.

[dhineshkumar]

Hi Experts 

I have a requirement on the my record producer when user have the web services check box is true that  incident channel should be Email. How write record producer  script.

Thanks In advance.

[Anurag Tripathi]

Do actual users have Web Service Checked? And they user record producer to create incidents?

You can check that in the record producer script and make the change there. YOu will see in RP script there should be a line that sets channel.

[dhineshkumar]

@Anurag Tripathi 

All users have to submit the record producer but the user who have the webservices check box true that user channel is Email.