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‎10-10-2024 01:31 AM
we are trying to populate location and department details on incident form using on change client script but some of the tickets having but some of them are not in production not able to reproduce the issue in development and test instance.
Solved! Go to Solution.
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‎10-10-2024 01:38 AM
HI @Community Alums
Please verify the department and location in the production instance.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
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‎10-10-2024 01:46 AM - edited ‎10-29-2024 06:20 AM
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‎10-29-2024 07:44 AM
Hi Khasim,
I see that it's related to data issue. There might be 3 chances.
1) Data is not present in location table.
2) Data removed by user
3) Sometimes, getReff won't be suitable Nd better to use glide Ajax.
Best practices is using Glide Ajax.
Regards,
Dinesh Raghu.
Regards,
Dinesh Raghu.
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‎10-10-2024 01:38 AM
HI @Community Alums
Please verify the department and location in the production instance.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
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‎10-10-2024 01:46 AM - edited ‎10-29-2024 06:20 AM
For few user it was there for few users it was not there
.
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‎10-10-2024 01:48 AM
Hi @Community Alums
Please verify the user is having a department and provide the location for the specific users used for testing.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
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‎10-10-2024 02:04 AM - edited ‎10-29-2024 08:25 AM
Hello @PrashantLearnIT
For few user it was there for few users it was not there
