Learn from ServiceNow MVPs, Rising Stars, and Community Members at Knowledge 2025
At Knowledge 2025, we're spotlighting the brilliant minds that drive our ServiceNow Community forward.
Our ServiceNow MVPs, Rising Stars, and Community members represent the best of the best: expert builders, passionate contributors, and Community champions. This year, they’re bringing their insight, experience, and technical excellence to the stage with a slate of sessions you won't want to miss.
Here’s your guide to 25 sessions we recommend you check out!
Empower Your Admins: Simulate and Secure with Access Simulator
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Location: Expo - Community Pavilion
Led by platform security pros, this session explores how to test, preview, and perfect access control using the Access Simulator. A must-attend for admins looking to tighten up platform governance.
Developer Meetups 101: Start One, Join One, Grow One
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Location: Expo - Community Pavilion
Curious about Developer Meetups? Hear from leaders who’ve built their own chapters, learn how to start or attend one, and discover the power of connecting with your local dev community.
Top 5 Building Blocks to Supercharge Your Now Assist Success
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Location: Expo - Community Pavilion
Discover the five foundational strategies that helped this MVP-led team master Now Assist, from virtual agent branding to conversational flows. Perfect for anyone starting their GenAI journey.
Behind the Build: Driving Innovation with ServiceNow and AI-Integrated Solutions
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Location: Expo - Community Pavilion
Join this live Q&A with Ann-Cathrin to learn how her team solved a real-world problem using ServiceNow tools and AI. Get practical tips and inspiration to spark innovation in your own work.
Trailblazers in Tech: Inspiring Journeys of Female Leaders
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Location: Wynn - Mouton 1 - Ground Level
Celebrate women in tech! This talk highlights their impact, champions equity, and explores how fair pay and opportunity create stronger teams and better solutions. All are welcome, and seating is first come, first served.
The Sit Down with ServiceNow MVPs
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Location: Expo - Knowledge Exchange
A rotating series of informal chats where MVPs break down hot topics like AI, career growth, and how to level up your involvement with the ServiceNow Community.
Blueprints & Breakpoints: Admins & Architects Roundtable
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Location: Expo - Community Pavilion
This roundtable invites experienced Admins and Architects to troubleshoot together, swap stories, and share platform success strategies in a collaborative, MVP-moderated setting.
Why Technical People Need Soft Skills
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Location: Expo - Ask the Experts
EQ matters just as much as IQ. This MVP-led talk focuses on why communication and empathy are now non-negotiables for technical pros, and how to build these critical skills.
Risk: The Great Unburdening (Unwrapped)
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Location: Venetian - Lido 3105 - Level 3
Get an exclusive look at the winning AI Hackathon project from an MVP and CMA candidate. Learn how it’s redefining risk and resilience on the platform.
How to Build Apps and Influence People
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Location: Venetian - Lido 3105 - Level 3
This session explores the intersection of technical delivery and human-centered design, led by a 5x MVP who believes good apps start with empathy.
RPA-Powered Data Science: Effortless Data Cleaning and Beyond
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Location: Venetian - Lido 3101B - Level 3
Learn how MVPs are using Robotic Process Automation (RPA) to streamline and scale data science practices for real business results.
Connecting with Confidence: Securing Your ServiceNow Integrations
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Location: Expo - Theater 3
Dive deep into secure integration practices and learn how MVPs safeguard enterprise-wide data flows with best-in-class ServiceNow techniques.
From Auto Assembly Line to Architecting Applications
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Location: Expo - Theater 3
An inspiring career pivot story from a ServiceNow MVP who went from factory floor to platform pro. Get practical insights on making a leap into tech.
SCIM to the Rescue: Elevate Your Identity Management Strategy
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Location: Expo - Theater 3
Get ahead of legacy LDAP with SCIM. MVPs showcase how to modernize identity management in ServiceNow for a scalable, secure future.
Scaling ServiceNow Success with Dev Reviews
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Location: Venetian - Lido 3101B - Level 3
Whether you're exploring citizen development or team governance, this MVP-led demo shows how dev reviews can be the key to sustainable growth.
Inside the Black Box: Generative AI Technical Deep Dive
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Location: Expo - Theater 3
Decode the tech powering GenAI on the ServiceNow platform with an expert-led breakdown of neural networks, transformers, and practical applications.
ServiceNow MVP Panel: Ask Us Anything!
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Location: Expo - Theater 3
Thinking about becoming a ServiceNow MVP? Bring your questions and curiosity to this interactive AMA with current MVPs. Get tips, stories, and inspiration.
Are You Smarter Than a Jr. Developer?
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Location: Venetian - Lido 3105 - Level 3
Join this playful challenge to see how your dev skills stack up. Solve a real-world problem, compare approaches, and compete in a Kahoot quiz!
Level Up Your Release Documentation with Now Assist
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Location: Venetian - Lido 3105 - Level 3
Say goodbye to boring release notes. Learn how MVPs are using Now Assist to auto-generate high-quality, user-friendly documentation.
Meet Our MVPs
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Location: Expo - Community Pavilion
Snap a selfie, ask a question, or just hang out with some of the most recognized experts in the ServiceNow ecosystem. A great way to connect in-person!
Hidden tricks: You’ll Never Need to Create a ServiceNow Case for These Issues!
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Location: Venetian - Lido 3101B - Level 3
Unlock the power of node logs! Learn how to log into specific nodes (yes, there's a trick!) to troubleshoot server-side issues, track record updates, and resolve problems faster, straight from a former ServiceNow Support pro.
How I Learned to Stop Worrying and Love the MID Server
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Location: Expo - Theater 3
Master MID Servers before they master you! Learn smart naming conventions, boost resilience, and get expert tips on migrations so your MID Servers don’t turn into ticking time bombs.
What's New with Playbook Generation: GenAI Roadmap for Playbooks
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Location: Venetian - Lido 3103 - Level 3
Get the latest on Playbooks! See new releases in action and get a sneak peek at how GenAI is powering the future of Playbook Generation.
Playbook Generation: Leverage Now Assist to Accelerate Automation Time to Value
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Location: Venetian - Casanova 605 - Level 1
Speed up Playbook creation! See how Now Assist helps you quickly generate automated processes, cutting time to value and accelerating transformation.
Connecting with Confidence: Securing your ServiceNow Integrations
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Location: Expo - Theater 3
Secure your ServiceNow integrations! Learn best practices for authentication, encryption, and monitoring to keep your data safe and flowing smoothly across systems.
These sessions are your chance to connect directly with the voices that shape the ServiceNow Community.
Whether you’re looking to dive deep into platform tech, discover new use cases, or get inspired by someone who’s walked the road before you, our MVPs and Rising Stars are here to lead the way.
Add these to your agenda now, and don’t forget to visit the Community Pavilion to meet these experts in person!
See you there!
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