Using introspection to build integration actions that adapt to your environment

Session Code: CCW1436Presenter(s): Alberto Alvarado, Sean CampbellCompany(s): ServiceNow, ServiceNowAbstract: Leverage introspection capabilities introduced in New York and Orlando to build Integratio...

Deliver a great conversational experience to your customers

Session Code: CCW1227Presenter(s): Luca Torchetti, Massimiliano DreonCompany(s): ServiceNow, ServiceNowAbstract: During this workshop you’ll learn how to design a virtual agent conversation that inter...

Improve your agents' efficiency with Machine Learning based Similarity Solutions

Session Code: CCW1281Presenter(s): Matt Lloyd, Andrew WongCompany(s): ServiceNow, ServiceNowAbstract: Agents spend a lot of time finding the right resolution to incidents/cases while similar issues mi...

Turning The Lights On - Learn how to Enhance your CMDB data by Discovery & flows

Session Code: CCW1203Presenter(s): Steffen Nowka, Jason SmithCompany(s): ServiceNow, ServiceNowAbstract: Reliable CMDB data is key for all almost every process in the enterprise. While Discovery ensur...

GlideQuery: A modern upgrade to GlideRecord

Session Code: CCB3052Presenter(s): Peter BellCompany(s): ServiceNowAbstract: GlideQuery is the next generation of GlideRecord. Learn how the enhanced experience of GlideQuery can make development even...

Hey Google, Create an Incident. Leveraging the power of Google Assistant within your environment.

Session Code: CCB1533Presenter(s): Derek Young, Zack NicholsonCompany(s): Progressive Leasing, Progressive LeasingAbstract: Leverage the power of the google api with your ServiceNow instance. Increase...

How Developer Advocates automate everything

Session Code: CCB1865Presenter(s): Andrew BarnesCompany(s): ServiceNowAbstract: When you have a small team, automation is key to being able to provide excellent services with little overhead. Learn ho...

Accelerate your Upgrades – how Cloning helps?

Session Code: CCB1982Presenter(s): Magesh Narayanan, Karunakar SolipetaCompany(s): ServiceNow, ServiceNowAbstract: Everyone want to have faster clone of an instance, to accelerate upgrades and have ta...

Seeing is Believing: Visualize data across campus

Session Code: CCB2097Presenter(s): Chelsey Ingersoll, Melissa BakutisCompany(s): Arizona State University, Arizona State UniversityAbstract: In a corporate or university campus environment; knowing wh...

Blockchain enabled ServiceNow Tech

Session Code: CCB1583Presenter(s): Piyush SCompany(s): SAP Labs India Pvt LtdAbstract: Blockchain-enabled self-sovereign identity (SSI) facilitates and secures all IT service management (ITSM) process...

Developing on the ServiceNow Platform: The market, skills, opportunity and you

Session Code: CCB1449Presenter(s): Pat DeMartine, Michael Green, Nelson Frank, Will LeslieCompany(s): ServiceNow, ServiceNow, ServiceNow, ServiceNowAbstract: Join us to see the current state of the Se...

Identify, Reconcile, and Rock the Multi-Sourced CMDB!

Session Code: CCB1529Presenter(s): Nathan ForemanCompany(s): CookdownAbstract: Managing a CMDB likely isn't as glamorous as the rockstar lifestyle; however, it might be as chaotic if neglected. Feelin...

Introducing Remote Tables!

Session Code: CCB1470Presenter(s): Angela Drosos, Kulshreshth DhimanCompany(s): ServiceNow, ServiceNowAbstract: Remote Tables allow you to connect to third-party sources, another instance, or integrat...

Supporting Finance Applications with FX Currency Fields

Session Code: CCB1472Presenter(s): Guru Huchachar, Michela BacaCompany(s): ServiceNow, ServiceNowAbstract: Do you need to express multi-currency values in your ServiceNow applications? Do you wish you...

A paradigm shift in Modern login experiences - Introducing OpenID connect

Session Code: CCB1474Presenter(s): Santosh Das, Ankit Kumar JaishwalCompany(s): ServiceNow, ServiceNowAbstract: Login experiences are the first customer's touchpoint and have to be delightful for succ...

Best practices for consuming and debugging large data sets using DataStream

Session Code: CCB1429Presenter(s): Deepti BhogleCompany(s): ServiceNowAbstract: In this session, ServiceNow developers will take the audience on the journey of best practices for consuming very large ...

Deep Dive into Automation Designer and Workspace Playbooks

Session Code: CCB1440Presenter(s): Jake Burman, Meredith Van Lier, Alberto Alvarado, Rey Hernandez, Yaron GuezCompany(s): ServiceNow, ServiceNow, ServiceNow, ServiceNow, ServiceNowAbstract: Take a loo...

What's new in Flow Designer

Session Code: CCB1441Presenter(s): Jake Burman, Anders Henriksson, Edwin KwanCompany(s): ServiceNow, ServiceNow, ServiceNowAbstract: Take a look at the latest features in Flow Designer, ServiceNows lo...

DevOps for IoT enabled Connected Vehicles using ServiceNow

Session Code: CCB1447Presenter(s): Swaroop TG, Sumit Rathi, Aditya RamamurthyCompany(s): ServiceNow, ServiceNow, ServiceNowAbstract: The age of connected vehicles is already here. These vehicles have ...

Bi-directional integrations with API triggers and Webhooks

Session Code: CCB1415Presenter(s): Chandra Mouli, Srikanth ChallapillaCompany(s): ServiceNow, ServiceNow, ServiceNow, ServiceNowAbstract: Let us show you how to use the latest IntegrationHub features ...