Not applicable
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
05-04-2019
10:30 PM
Session Code: CCDT1060
Presenter(s): Mark
Company(s): TB Consulting
Abstract:
As a manager of several ServiceNow instances and our own domain separated instance, TB Consulting submits a lot of HI tickets. With multiple administrators and engineers, wires can become crossed and messages lost when quick, effective support is needed. In this session, learn TB Consulting’s best practices when submitting and responding to a HI request/incident. Learn how your organization can speed up time to resolution and help ServiceNow support engineers answer questions faster with teams large or small.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
