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05-04-2019
10:30 PM
Session Code: CCDT1581
Presenter(s): Hanlin
Company(s): ServiceNow
Abstract:
Watch how you can use conversational bots to provide improved user assistance through conversation-style interactions combined with workflow. These bots help your users get the information they need faster, aid in decision-making, and even perform common tasks automatically. In this session, you'll learn how to take chat from conversation to resolution across ServiceNow, Slack, and Microsoft Teams.
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