NLU Model Error when Adding intent
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10-02-2025 11:24 AM - edited 10-02-2025 11:26 AM
Hello All Servicenow Devlopers"Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support"
Why this shows everytime ,i also have all the required Plugins!!
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10-03-2025 02:52 AM
Hi @balochfarha,
with NLU, it gets many errors around intents, entities, models and topics... what helped me sometimes was to always re-train and re-test the NLU model.
Review to this article: NLU FAQ, best practices, and general troubleshooting
2. General troubleshooting:
I’m running into an error message when training my NLU model.
First, ensure that you have updated to the latest patch available for your instance version.
“Some features may not be available because the connection to NLU Service is not available.”, “Unable to predict.”, or “Malformed URL.” - Ensure that system property: glide.shared_service_scheduler.url is populated with “https://sncmlscheduler.service-now.com/”. If populated and issues persist, log a Case with the support team for assistance.
And if that doesn't help and presuming it's a customer's instance and not a PDI (which has no support), you can raise a Case for ServiceNow team to assist you: https://support.servicenow.com/now
Good luck and let me know if you happened to solve it
This reply is 100 % GlideFather and 0 % AI
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10-03-2025 03:00 AM
BTW I got the same error on page load:
It's all OOTB in my PDI..
This reply is 100 % GlideFather and 0 % AI
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10-03-2025 06:45 AM
I've Checked & Yes Its Availbale In my System Property I think there is another issue with it
