NLU Model Error when Adding intent

balochfarha
Tera Contributor

Hello All Servicenow Devlopers"Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Support" 
Why this shows everytime ,i also have all the required Plugins!!

balochfarha_0-1759429564576.png

 

 

3 REPLIES 3

GlideFather
Tera Patron

Hi @balochfarha,

 

with NLU, it gets many errors around intents, entities, models and topics... what helped me sometimes was to always re-train and re-test the NLU model. 

 

Review to this article: NLU FAQ, best practices, and general troubleshooting

 

2. General troubleshooting: 

I’m running into an error message when training my NLU model. 

First, ensure that you have updated to the latest patch available for your instance version.  
“Some features may not be available because the connection to NLU Service is not available.”, “Unable to predict.”, or “Malformed URL.” - Ensure that system property: glide.shared_service_scheduler.url is populated with “https://sncmlscheduler.service-now.com/”. If populated and issues persist, log a Case with the support team for assistance. 

 

And if that doesn't help and presuming it's a customer's instance and not a PDI (which has no support), you can raise a Case for ServiceNow team to assist you: https://support.servicenow.com/now 

 

Good luck and let me know if you happened to solve it

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


@balochfarha 

BTW I got the same error on page load:

GlideFather_0-1759485599534.png

It's all OOTB in my PDI..

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


I've Checked & Yes Its Availbale In my System Property I think there is another issue with it