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Forum Posts

Auto email for incidents in "On Hold - Waiting Caller"

Our Service Desk Manager is asking if we can do this.   Below are his possible solutions but not sure if any can be done:Possible acceptable solutionsemail template to remind the customer to replysomehow script it to send the same email that was sent...

terrieb by Tera Guru
  • 2981 Views
  • 3 replies
  • 0 helpfuls

Lab instance not loading

taking ServiceNow Administration Fundamentals course - lab instance says it is running, but does not load when I try to open.  Error says web page might be down or moved.

BobG by Tera Contributor
  • 1367 Views
  • 2 replies
  • 0 helpfuls

Resolved! UI Component CLI

Does anyone know how to get past the following error? Node version 20.8.1 Created scope "x_ausot_billy_te_0"/Users/billy/.snc/.extensions/ui-component/node_modules/macos-release/index.js:27const [name, version] = nameMap.get(release);                ...

Billy3 by Tera Expert
  • 2393 Views
  • 4 replies
  • 1 helpfuls

How to reset the workflow timer

Hello, I have a wait for condition activity and a Timer activity in parallel in my workflow. I want that if the wait for condition is met the workflow should be rolled back to some previous activity and the timer which is running should be reset. I t...

Jeni2 by Tera Contributor
  • 1004 Views
  • 1 replies
  • 0 helpfuls

Resolved! CCL1075 Where to get password for lab instance

I have a lab instance for this course and I can get to it by clicking on 'Go To Your Instance' but this course expects you to login to the instance from your mobile device using Now Mobile. I don't see where the password was provided.  Sorry, feeling...

Community Alums by Community Alums  
  • 4159 Views
  • 6 replies
  • 9 helpfuls