Recommended training for CSM

[Neil Kostecki]

ServiceNow Learning training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, accelerate adoption, and deliver an exceptional experience on the Now Platform. 

The following list of courses are recommended for customers that have purchased CSM: 

CSM & ServiceNow Fundamentals 

• Welcome to ServiceNow 
• ServiceNow Administration Fundamentals - Instructor-Led / On-Demand 
• ServiceNow Platform Implementation - Instructor-Led / On-Demand
  
• Get Started with Now Create (On-Demand) - Now Create is an intuitive user experience with prescriptive methodology, leading practices and accelerators guiding ServiceNow implementations, upgrades and more.
• Customer Service Management (CSM) Essentials (Instructor-Led)

Performance Analytics

• Performance Analytics (PA) Essentials (On-Demand) 
• Performance Analytics (PA) Fundamentals - Instructor-Led / On-Demand

Virtual Agent 

• Virtual Agent Overview (On-Demand)  
• Virtual Agent Resource Overview (On-Demand) 
• Virtual Agent Fundamentals (On-Demand)

Artificial Intelligence 

• Get Started with AI Solutions (On-Demand)
• Predictive Intelligence Fundamentals (On-Demand)
• Now Assist for Customer Service Management (CSM) Implementer (On-Demand)

Knowledge Management

• Knowledge Management (KM) Fundamentals (Vancouver) (On-Demand)

Playbooks

• Introduction to Playbooks and Process Automation Designer (Vancouver)
• Playbooks and Process Automation Designer Fundamentals (Vancouver)

Continual Improvement Management 

• Continual Improvement Management Essentials (On-Demand) 

To find more training courses and certifications, visit Now Learning. 

Want to learn more about your current Learning Credits and how to manage them for training? Check out this short guide.