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271 PostsWe’re inviting professionals from Retail and Hospitality operations to join our research participant pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, you’ll gain e...
The Smart Assessment Questionnaires documentation in Field Service Management (FSM) has been updated based on recent customer feedback, with a focus on improving discoverability of the feature and making it easier to access and complete questionnaire...
Hi,As a user, there doesn't appear to be any Sort By default options when creating the List Report Widget.Currently its being sorted by Created and I want to change to Priority. Thanks
Hi everyone,I'm reviewing the out-of-the-box Identification number field (identification_number) on the Customer Account (customer_account) table.From the dictionary, it appears to be a simple String field with no reference, choice list, calculated v...
Hi,I need to implement the integration between TalkDesk and ServiceNow. I have already installed the plugin, and in ServiceNow I have some out-of-the-box APIs for performing actions on case table. What I need to do is set up a workflow where the agen...
Hi I am working with a client who needs to specify capacity reservations for their field agents in order to reserve an amount of time of their schedules for specific task types on specific days of the week. I have only been able to make general rules...
Hi everyone , In dispatcher workspace i am try to prefill assignment group via URL (I have created a optional parameter). The value appears in input but does not get applied .For applying it , I manually have to select it from dropdown and apply.I w...
Hi Community,There is bell icon on portal header When this is selected it opens And when any request is selected in this it redirects to Order_status and we need it to redirect to our custom page which is essentially a clone of ticket page. Our heade...
Hi, may I ask why the 24x7 in Schedule field and Hong Kong timezone is not available when I create a new SLA Definition record? Could you please help me understand why it's missing?
How do I send notification to the assigned person once the SLA only left 40% of the time.
In CSM workspace Activity stream icon colour Greyed Out for all users(Image 1) , but in SOW workspace its correctly showing(Image 2).We have checked theme polarise but won't helps.Does anyone have any one idea why its not working in CSM workspace onl...
In Customer Service Management (CSM), modelling Sold Products, Install Base Items, and Product Models—and integrating them into the CMDB—can be a complex activity. In this article, I aim to walk you through how to do it properly using a practical exa...
Hi Community,I'm looking for guidance on the recommended design approach for modeling Merchant business hours in ServiceNow.Use caseIn our implementation, a Merchant is represented as an Account. Each Merchant corresponds to a single physical locatio...
Hi everyone,I'm looking for the link to the official User Stories spreadsheet used for implementing the CSM and SOM modules in ServiceNow.Could anyone let me know where I can find it or, if possible, share the download link?Thank you in advance for y...
While I am trying to close a Work Order Task from mobile app , the "Insufficient privileges" error is coming up.This error is coming for internal agent (wm_agent).This is happening only in Production. The ACL's and other configurations are same as lo...
Hello Community,We are currently designing a ServiceNow CSM data model for a payment processing company and would appreciate feedback from those who have implemented similar scenarios in production.Business ContextWe provide support services for merc...
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