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Hello! I am trying to add a field called 'Category' to the csm portal - Cases list. I checked the native UI and found 'csp' view to be same as what i see on the portal list view. However, after adding the field on the 'csp' view it is not being refle...
HI & Good Morning All, I am unable to get the name space names for the following API's. Can anyone help me with that? TMF - 666 TMF - 673/674/675 is the geographical site TMF - 632 Party management (Contacts) TMF - 666 customer & Accounts I am trying...
Per my understanding, only TMF 622 is available on ServiceNow . What about consuming payloads in other formats like TMF 620, 632 and 674? Would we need to build our own scripted APIs for this?
Hi! Has anyone come across any documentation/ best practice on how to implement data collection jobs for platform analytics for case types and case type specific tasks? Brs
When I try to propose a case type record as a major case, the system automatically creates a base case as the major case instead of using the selected case type. I couldn't find any official documentation to configure it for case types.
Hi , I am trying to use AWA to assign cases directly to assigned to person without providing any option of accept and reject. Is it Possible? I used BR as well but its not working.
i am trying to create a report with the following characteristics:1. a trend that shows the duration to resolve incident tickets over days, weeks, months, years
Hi, I got confused In one of the practice question. Please help me on this.Question:- What three business needs met by Manufacturing Commercial Operations(MCO)?A. Enable ServitizationB. Improve order delivery performanceC. Improve operational efficie...
Hi, I got confused In one of the practice question. Please help me on this.Question:- What are the focus Areas of Manufacturing Commercial Operations(MCO)?A. Sales and order managementB. Exceptions and disputes managementC. After-Sales product suppor...
Network Sites and Locations: How to Use Them in TNI The Telecommunications Network Inventory application stores the physical network connections, the logical network connections, and the resources that contain the overall network and the services p...
The Purpose of this Article (whatâs in the article and whatâs not) What this covers: Concept for modeling L3VPN in TNI. The three-layer NSI pattern (global service > VRF > Network Service Endpoint). How NSIs sit on top of infrastructure CIs. implemen...
Hi all, I am trying to determine my options for the scenario below. ScenarioWe have a new case type extended from sn_customerservice_case. Within this case type we have the need to retrieve additional information from other parties when required etc....
