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269 PostsWe’re inviting professionals from Retail and Hospitality operations to join our research participant pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, you’ll gain e...
Overview: Consumer grade portal for B2C CRM customers. Use this portal after Australia Q1 instead of /csp portal. Key persona: Business Analyst or administrator configure the widgets Customers interact with the widgets on Customer Portals Bus...
Has anyone rolled out the Product Catalog on the Consumer Portal so that households and consumers can browse through and order items? Curious if this has been done. If not, what is your current order intake process for consumers needing to order prod...
Hello,I’m looking to understand whether it is possible to allow external users interacting with the CSM Portal to use a reference variable within a service request to select from a list of users. Specifically, I am trying to determine if there is a s...
Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Dallas on August 24, 2026. This one-day workshop is designed to bring together customers like you for...
Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit Dallas on August 17, 2026. This one-day workshop is designed to bring together customers like you for...
Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! Join our experts the day prior to the ServiceNow AI Summit São Paulo on August 5, 2026. This one-day workshop is designed to bring together customers like you f...
I am trying to solve a problem with the map displaying locations in the cmn_location table. I performed a bulk data load of locations to the cmn_location table. Latitude and Longitude are not populating. When I manually enter a Latitude and Longitud...
Hi All, I’m implementing Schedule Optimization in my ServiceNow FSM demo environment and running into an issue where none of the tasks are getting assigned, even though ML solution training is complete and policies, scope, batches and attributes are ...
Hi all, We are designing an FSM process where a work order task is assigned to an engineer based on availability, skill, location, and on-call rota. If the first engineer called out using xMatters does not respond within a defined time, we want Servi...
Hi all, How to set up a stockroom so that it is a "drop off" stockroom? I need it also when stockroom type is custom. Many thanks
Hi! Our agents are using sn_customerservice_agent role so they can create interaction, request and incidents as a 3rd person but, we need to limit their access so they can't access to the CMDB tables. I tried to "duplicate" the sn_customerservice_age...
Hello Community,We are currently designing a ServiceNow CSM data model for a payment processing company and would appreciate feedback from those who have implemented similar scenarios in production.Business ContextWe provide support services for merc...
Please help me for below quires or suggestions 1. I have configured AWA for incident table. 2. Issue - Capacity -in-use is re setting to zero after few min example. I have given default capacity 2. Agent is holding 5 cases with in- progress state...
Hi Community,I am currently working through the dispute management configuration. I was wondering if it was possible to simulate the interactions done with VROL along the process such as the acknowledgment letter, the arbitration letter and so on, wi...
So here ,when the case comes to accept case step in playbook , in the right side i wanna add one field so user can select 1 choice from that field . I have attached 2 image one shows where i want that field .others just for example how the fields ...
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