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272 PostsWe’re inviting professionals from Retail and Hospitality operations to join our research participant pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, you’ll gain e...
Hello guys?Could you help me change the status color I highlighted in this screenshot? Does anyone know where the setting is? I've tried, but it still doesn't change. Thank you.
I am facing an issue in Sales and Order Management while creating quote line items.Steps followed:1. Navigate to Quotes module2. Redirected to the Catalog tab3. Select a product offering/catalog item4. Fill all mandatory characteristics5. Click on Ad...
Hi Experts,I am facing a challenge in Product Modeling (CME) and would appreciate your insights or recommendations.I have modeled a Bundle Product Offer that contains three child products. Out of these, two child Product Offers (PO1 and PO2) are func...
lead management, when I open a lead form and click the Convert Lead button, the popup window appears blank (white screen). After trying 4–5 times, the popup finally loads correctly and allows me to convert the lead into an account or opportunity. How...
Has anyone rolled out the Product Catalog on the Consumer Portal so that households and consumers can browse through and order items? Curious if this has been done. If not, what is your current order intake process for consumers needing to order prod...
Hi from Bonnie Scotland!I have searched on this subject and attempted to create a Flow using Now Assist, but I am still not seeing the results, so thought I would lean on this group's knowledge - if I may. For the purpose of getting FSM into our orgi...
Hi, I am facing issue with out of the box Portal FAQ widget.When the csm_index page in CSM portal is browsed after login, it is displaying published articles but if logged out and trying to browse the same page, the Portal FAQ widget is displaying "N...
Could you please help me with this? I would like to modify the section that I highlighted here.Instead of displaying only the group, I would also like it to display the location.Is there any filter setting or configuration available in this UI that c...
We're excited to share that we've launched a new documentation site dedicated to ServiceNow's CRM solution. Whether you're just getting started or deep into an implementation, this content is designed to help you understand the full picture of what ...
Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.
Hello, I have a requirement in CSM. When the case state is 'Awaiting Info' and an outbound email is triggered from the workspace by the agent then the state should automatically update to 'Open'. Any suggestions how can this be implemented?
Coaching in Workforce Optimization for CSM Enhance agent skills, assess the quality of completed interactions, and drive continuous improvement through targeted training and skill recommendations. Overview Team managers use the Coaching module...
Summarize internal collaboration threads to keep agents aligned and cases moving forward Sidebar Discussion Summarization is a generative AI skill that captures the essence of internal discussions between customer service agents and subject matter ...
I have activated Smart Assessment. I have also enabled the Smart assessment questionnaire for FSM. Next, I created and published a new Smart Assessment template. Then I created a new FSM questionnaire and linked it to the new Smart Assessment templat...
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