Weâre inviting professionals from Retail and Hospitality operations to join our research participant pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, youâll gain e...
Hello,After suggestion from community here, I extended OOTB create work order UI action on incident to create copy with button as checked mark, it was acceptable by client.I was able to create work order as button UI action. Create a UI page which ac...
Hello Community,I'm looking for some help in playbooks.We have an item in CSM where there is existing flow will create Ritm and sc_task. But now we are trying to recreate this with Playbook. Our Workflow will totally work on a variable based on us...
Hello community,As a system administrator, do you know how to set the post-login landing page for multiple users at once, based on their group or role?For example, I would like users in the Sales department to be taken directly to the Project Workspa...
Hey,I have 3 months of experience on FSM module, I required to take FSM cert in a month or two. Have anyone given this certification recently , wanted to know exam difficulty level, what type of questions and about how helpful dumps out there online ...
Hello everyone, We're in the process of setting up FSM with a use case to allow customer to self schedule appointments. All of our appointments are at fixed times (e.g. 8am, 10am, 1pm, etc) with travel duration defined in the sn_apptmnt_booking_serv...
Why is the Assigned To field on Work Order Tasks getting cleared automatically by the system without any manual action? Could this be due to system-driven logic such as Dynamic Scheduling, auto-assignment rules, Business Rules, Flows, or FSM/WFM conf...
This article introduces the concept and behaviour of Inflight Change & Cancels in ServiceNow Order Management. (SOMT i.e. Sales & Order Management for Telecom) DYK (Did You Know) is a series of articles that introduces simple and basic concepts of ...
Your Architecture Is Either a Launchpad or a Liability When financial institutions evaluate ServiceNow Financial Services Operations (FSO), the conversation often gravitates toward features: dispute management, loan servicing, client onboarding. But...
Please help me for below quires or suggestions 1. I have configured AWA for incident table. 2. Issue - Capacity -in-use is re setting to zero after few min example. I have given default capacity 2. Agent is holding 5 cases with in- progress state...
Why Use NLU? Virtual Agent becomes more powerful when it understands what users mean, not just what they type. Natural Language Understanding (NLU) enables intent-based topic recognition, allowing Virtual Agent to identify user goals and respond int...
Hi all I need to create different records producer in order to create CSM case type. In record producer there are many variables. I know wich can add variables formatter to case layout and so agent can see all variables in workspace or UI Standard Bu...
We are excited to announce the launch of Service Bridge for PSDS (Public Sector Digital Services), now available as an essential add-on for Public Sector customers. This powerful tool redefines how government agencies collaborate, offering a seamless...
Overview:Customer Central provides customer service agents with a single, centralized view of all customer-related information. Customer service agents can access Customer Central directly from Interaction, Case, Account, Contact, and Consumer record...
OverviewOut of the box (OOB), when a Post Case Review (PCR) is published using the Publish to Case button, the final PCR content and its attachment are added to the Additional Comments field of the related Case. RequirementFor internal users, the PCR...
