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Activity in CRM and Industry solutions

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Self-service communities

Hi! I'm thinking about the idea of having a self-service community for our department and I'm considering the Communities plugin, which seems ok. This one: https://www.servicenow.com/products/communities.html But, it seems to me like there hasn't bee...

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Yellow line on work note after upgrading australia version

Yellow Line overlapping on Work notes text in Employee Service Center (esc) under Home>My Request > Activity after upgrading the instance to australia version patch 5. Please suggest how can we fix this.   

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  • Customer Service Portals

Filter Component default value in UI builder

I am trying to use the created data source in default value of filter component however, it is not working. Trying to add the default value as plans assigned to logged in user but I can see the default value as unavailable option.  Data source select...

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Uploading and storing Passport photos securely

Hi all, hoping for some architectural advice, I've been given a requirement where customers need to upload passport photos, so we can use that passport info to make travel bookings on their behalf. Once uploaded we would store the passport photo for ...

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Service Bridge and Child Accounts

Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance?   Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...

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Comparisons between Salesforce and ServiceNow CRM

Salesforce has long led the front office with powerful sales and marketing capabilities, but today the real enterprise challenge is not selling, it’s execution.ServiceNow is emerging as the stronger platform by connecting sales to fulfillment, servic...

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Bulk Import of SOM Foundation Data

Do we have any template which we can follow for loading the foundation data related with SOM including Product Offering, Product Specification, Service Specification, Resource Specification and also with the characteristics go. Since multiple tables ...

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ATF to add records using related list add button

Hi Community, I have a record producer for retail case. That record user is getting submitted using ATF. On that record which I have submitted, I have create problem ui action. It’s creating a record after clicking on it using ATF. Now under that pro...

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Making attachments mandatory for subcategories

Hello,I have a requirement to make attachments mandatory in the CSM workspace when specific Sub-Category is selected.I have tried UI policies and Business rules but it is not working.Can someone suggest me how to implement this?

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