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Financial Services Operations
109 PostsField Service Management
498 PostsHealthcare and Life Sciences
52 PostsManufacturing
72 PostsPublic Sector Digital Services
23 PostsRetail & Hospitality
21 PostsSales and Order Management
153 PostsTechnology Provider
133 PostsTelecommunications
362 PostsCRM & Industry Workflows PACs
Private Community forum where members of the CRM and Industry Workflows PACs can view presentations ...
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Activity in CRM and Industry solutions
Featured Help shape the Future of ServiceNow Retail & Hospitality!
We’re inviting professionals from Retail and Hospitality operations to join our research participant pool. This initiative aims at understanding what truly makes retail operations experiences at HQ and stores exceptional. By signing up, you’ll gain e...
- blog
FSM Territory Manager Console
The FSM Implementation training says that I need to do the Territory creation in my PDI as I have to set up a google api key. I have installed the FSM module on my PDI and the FSM Territory Planning module and Geolocation but the Territory Planning C...
- Question
ServiceNow Exchange: Field Service Management Academy
Join us for FSM Academy, an ongoing learning series dedicated to ServiceNow’s Field Service Management solution. The series provides a mix of thought leadership, product education, and practical guidance for dispatchers, planners, and service le...
- Event
CSM case creation OOB email omni channel
Hi All,I am looking for how to create CSM case through email channel in ServiceNow as OOB ? In customer instance they have legacy inbound email action with custom script for case creation. Is there way to use email channel for case creation instead o...
- Question
Service Bridge and Child Accounts
Does Service Bridge support integration with child customer accounts that use a common ServiceNow instance? Example:Customer = BoxeoCustomer Child = Boxeo USCustomer Child = Boxeo CABoth Customers are using the same ServiceNow Instance = boxeo.serv...
- Question
Query on OOTB Support for Searching Install Base Items by Install Base Characteristics on Case
We have requirement for that we need to confirm whether out-of-the-box (OOTB) ServiceNow supports searching or filtering Install Base Items on a Complaint Case based on Install Base Characteristic values?For context:The requirement is to identify or ...
- Question
What is the difference between currency & fx currency type fields in ServiceNow?
What is the difference between currency & fx currency type fields in ServiceNow?
- Question
Resolved! Mapping Error on submission of form if the field mapped from variable is Encrypted
We have a encrypted field on case table and we need to map that field with Record producer variable from map to field in the variable. After mapping we are getting error "Invalid attempt. Encrypted data could not be saved".
- Question
How to translate email script message into Germany
Hi Team, I want to translate email script message. I have tried in Messages(sys_ui_message) module, However it is not working. I have closed case notification, in that every text got translated, expect email script one. email script is for survey. t...
- Question
CMDB Table Sync using FDS In Service Bridge
According to Document FDS sync was happened But while syncing CMDB tables. Becuase of reference fields data is not syncing getting error " attached error screenshot for refrence" As error occurred because of model field tried to sync cmdb_model tabl...
- Question
Hyro.ai
Anyone integrate Hyro.ai with ServiceNow and eliminate the use of the ServiceNow virtual agent/chatbot?
- Question
Map encrypted field value from Record producer
Guys - We have a encrypted field on case table and we need to map that field with Record producer variable.After mapping end user is getting error "ErrorInvalid attempt. Encrypted data could not be saved". Please helpThanks
- Question
Displaying Case Type Selector from “New Case” in Chrome Tab – CSM Configurable Workspace
Overview This article explains how to configure the “New Case” option in the Chrome tab (New Tab menu) in CSM Configurable Workspace so that it opens the Case Type Selector instead of directly opening a case form. The solution uses: OOTB UI Builde...
- Article
- CSM Configurable Workspace
Feasibility of Using CPQ Transaction Manager Without Salesforce Integration
Is it feasible to implement and use the CPQ Transaction Manager within a ServiceNow instance without integrating it with Salesforce?Could you provide insight into the set of fields and rules introduced by CPQ Transaction Manager, and clarify how thes...
- Question
Foundation Data Synch and CMDB collaboration
I have been kicking the tyres of Foundation Data Synch (sn_fds) plug as part of August 2025 release of Service Bridge v2.2.2 (sn_sb), and I thought I would take you through the configuration process and try to sum it up in a diagram. Foundation dat...
- blog
- Service Bridge
- TPSM
Resolved! Duplicate To recipients in CSM Workspace with shared email addresses
This appears to be the out-of-the-box behavior of the email record form view in CSM Configurable Workspace. In the To field, recipient names are displayed once for each record in the User [sys_user] table that has the same email address.As a result, ...
- Question
- CSM Configurable Workspace
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