We've created a CSM glossary - just for you!

[Meghanan Lanka]

Has reading through documentation ever felt like stepping into a new world of jargon and words that you don’t know the meanings of?

Guess what - we have created a glossary to make the experience smoother for you!

Our CSM glossary is your go-to resource for the important terms you’ll encounter in our documentation. Say goodbye to endlessly navigating through pages; now you can simply look up any term and find the answers you need in an instant. Along with the glossary, you can also find a list of our ‘also known as’ terms for various features.

How is a glossary helpful?

Our glossary is designed to help you easily find definitions without losing your place in the documentation. It’s all about saving you time and effort! With clear, straightforward definitions, we want to enhance your understanding of our content. So, whether you are new to ServiceNow or a seasoned professional, having a glossary ready to go makes navigating our content easier than ever. The CSM glossary also includes helpful links to guide you to the right starting point for your journey.

How to use the glossary?

Getting started is simple- just click the link and begin searching for any term that’s got you scratching your head. You can also look for additional terms related to the CSM platform features that are built on top of the core platform features, in the Now Platform glossary.

We’ve done our best to cover all essential terms, but if you feel something is missing or want additional terms to be added, don’t hesitate to let us know! To provide any feedback, see, Your input matters: Using feedback features to improve documentation.