10/30 Ask the Experts: Communities and Customer Portals - new in New York

Published on by Lisa Latour

Join and get a taste of the new Customer Service Portal features such as contextual search during case creation, improved navigation and user registration, change password and password reset options. Communities also released some great features such as featured content, user mentions, community email, and moving community posts across forums. Interact with the Communities and Customer portals product managers and learn more about how to improve your customer service experience.

Don’t miss the chance to interact with Product Management and learn how to make work life as great real life!

UPDATED - Date Change
Date: Wednesday, October 30, 2019
Time: 9:00AM PT/ Noon ET

Looking for a Calendar reminder? [Click here] for an ICS file to download.

Join us to watch the presentation and post your questions
(Live video will be embedded below)

Or Join the Zoom > https://servicenow.zoom.us/j/307589915

To Post questions, please log in to the community - it's free to join!

And Please Let our Experts know how they've helped! Comment Below!

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Join the Zoom
https://servicenow.zoom.us/j/307589915

FEATURED SPEAKER

Mayank Agrawal (Principal Product manager), leading conceptualization, design, feature definition and delivery of products, including Communities and Customer Support Portals, part of ServiceNow Customer Workflows. Mayank has a rich product management background with multiple leading product organizations.

Kathryn Randazzo is Senior Outbound Product Manager for ServiceNow within CSM organization covering Knowledge, Communities, and Service Portal. Kathryn is responsible for overall go to market, and adoption of ServiceNow customer experience technologies both internally and across ServiceNow customers and partners. She has served in product, marketing, and sales roles within the customer service industry and has an extensive track record for helping companies solve for customer experience gaps in self-service.