From Generative to Agentic: Build Your First AI Agent for CSM (Learning Lab | Montreal)

Published on by Maria Reyes

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Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! 

<Save the date!> Join our experts the day prior to the ServiceNow AI Summit Montreal on Mar 17, 2026. This one-day workshop is designed to bring together customers like you for collaborative, hands-on sessions to learn tips and tricks, best practices, and powerful strategies to get the most out of your ServiceNow investment. Get exclusive insights and network directly with your peers.

About Learning Lab: From Generative to Agentic: Build Your First AI Agent for CSM

Kickstart your Agentic AI journey in CSM with foundational knowledge and best practices. Learn how to confidently build your first AI Agent for Customer Service Management or even your industry-specific product. This interactive journey begins with using generative AI to enhance customer self-service and progresses to applying agentic AI to boost live agent productivity. It concludes with guidance for admins on efficiently configuring and optimizing AI Agents to deliver personalized, scalable, and customer-centric solutions powered by AI.

Learn more about ServiceNow AI Summit & register for the Learning Lab -

Looking to get hands-on with ServiceNow? Save the date for our ServiceNow Learning Lab! 

<Save the date!> Join our experts the day prior to the ServiceNow AI Summit Boston on Mar 10, 2026. This one-day workshop is designed to bring together customers like you for collaborative, hands-on sessions to learn tips and tricks, best practices, and powerful strategies to get the most out of your ServiceNow investment. Get exclusive insights and network directly with your peers.