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Published on by
Ieshia Lilly
| Updated on
| Updated on
Today, customers expect seamless support experiences across all channels, whether they’re reaching out through chat, text, or voice. Advanced Work Assignment (AWA) is the ServiceNow routing engine that automatically routes work items to agent queues for chat, cases, and messaging. Now, AWA can also route Amazon Connect Voice as a work item, enabling customers to allow blended agents to handle all channels supported by ServiceNow and Voice from Amazon Connect.
Join Customer Service Management (CSM) product managers, Kimlan Do and Neil Kostecki, in this interactive webinar to learn more about: - The benefits of using AWA with Amazon Connect Voice - Solution overview and key capabilities available today - Demo - Q&A
About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!
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Start:
Tue, Apr 9, 2024 08:00 AM PDT
End:
Tue, Apr 9, 2024 09:00 AM PDT