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Live on ServiceNow: CRM AI Academy - Delivering Proven AI Business Value

Published on by ServiceNow | Updated on

Proving the value of AI in customer service is more than deploying technology, it’s about showing real impact where it matters. Organizations seek measurable results in efficiency and customer satisfaction. This session will share a practical framework for capturing value with generative AI skills and AI agents in Customer Service Management. You’ll gain lessons learned, best practices, and strategies to build stakeholder confidence by linking AI to meaningful business outcomes.

Join Fernando Castro, CRM Product Manager, to explore:
- Where AI delivers the most value in customer service
- How to connect AI adoption to measurable business outcomes
- A framework to communicate impact and build executive confidence
- Dashboards, metrics, and tools to continuously show value across your journey

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered. Register today!

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.