Live on ServiceNow: CRM AI Academy - Tailor Your AI Sequence for Scalable Success

Published on by Lolita Honkpo | Updated on

AI adoption isn’t one-size-fits-all. Success depends on intentionally sequencing your journey the right way: knowing when to keep control tight, when to expand automation, and how to measure readiness for the next phase.

In this CRM AI Academy session, we’ll unpack the Crawl–Walk–Run–Fly model and show how it connects with the industry’s leading Continuous Calibration/Continuous Development loop to keep progress on track. You’ll learn how to tailor each stage to your business needs, balance governance with innovation, and design a custom blueprint.

Join Fernando Castro, CRM Product Manager, to explore:

• How to map your AI sequence to maturity and outcomes
• When to shift from oversight to autonomous decisions
• Use cases that thrive at each stage
• Tools to sustain momentum and confidence

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered. Register today!

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.