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Live on ServiceNow: CRM AI Academy

Published on by Lolita Honkpo | Updated on

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Excellent results with AI start long before go-live. This session will show how evaluation becomes the foundation for building trustworthy and high-performing AI in CRM. Learn how to design and run evaluation sets, interpret results, and apply them as readiness checkpoints before deployment. We’ll explore how Now Assist Skill Kit measures faithfulness, groundedness, completeness, and safety, while Data Kit captures task success, tool-call accuracy, and constraint adherence to strengthen agentic flows. Live demos will highlight best practices for setting benchmarks, iterating safely, and scaling confidently.

Join Elvira Astashkina and Fernando Castro from the CRM AI team to learn:

• Why evaluation matters before deployment

• How to use evaluation results to improve AI quality

• Frameworks to establish trust and operational readiness

• How to design and run Skill Kit and Data Kit tests

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered. Register today!

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.