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Published on by
Lolita Honkpo
In today’s omnichannel world, a single customer contact often spans multiple products, shipments, or invoice charges. Case Lines captures each distinct item inside one case so that agents work one customer conversation while driving line-level workflows, tasks, SLAs, and entitlements for every issue. The dedicated data model also ties to orders, order lines, invoices, and other record types reducing case fragmentation and improving reporting precision.
Join the ServiceNow Customer Service Management (CSM) product team in this interactive webinar to learn more about:
- · The role of Case Lines in the customer service value chain
· Solution overview and key capabilities available today
· Live demo
· Q&A
Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered. Register today!
About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.
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Start:
Fri, Nov 14, 2025 08:00 AM PST
End:
Fri, Nov 14, 2025 09:00 AM PST