Live on ServiceNow: Tips for delivering better customer self-service portal experiences

Published on by Lolita Honkpo

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Join us for an engaging session on deploying the Customer Service Management (CSM) Self-Service Portals, where we’ll explore how to deliver seamless, efficient, and personalized customer support.

In this session, you'll learn how to leverage new and existing capabilities to empower your customers to resolve issues independently. Discover key features such as access to a comprehensive knowledge base, case creation and tracking, and virtual agent support.

We'll also discuss how the portal's intuitive design enhances user experience, reduces support requests, and increases customer satisfaction. Additionally, learn how to configure the portal to align with your brand. This session will lay the foundation for your organization's move towards AI-driven customer service.

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered. Register today!

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.