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LOSN: Eliminate friction in Customer Service - A unified approach with ServiceNow and CCaaS

Published on by Abigail Lavadia | Updated on

Great customer experiences don’t happen in isolation, they require seamless coordination across the organization, yet businesses struggle with disconnected systems, inefficient workflows, and high agent turnover. By integrating Contact Center as a Service (CCaaS) with ServiceNow CRM, organizations can enable functional self-service, unify agent workspaces with AI-driven guidance, and seamlessly connect front-middle-back-office operations. This approach accelerates resolution, boosts productivity, streamlines operations, and enhances every CX touchpoint.

Join product managers Navya Pandiri and Prithvi Yoganand in this live webinar to learn about the benefits of these innovations, view short demonstrations, get your questions answered, and explore the transformative impact of a connected service ecosystem.

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.