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Published on by
Lolita Honkpo
| Updated on
| Updated on
Customer service leaders are under pressure to deliver faster resolutions, higher satisfaction, and lower operational costs — all while navigating increasing complexity across support channels, teams, and systems. Process Mining for Customer Service gives organizations the visibility they need to understand how service processes truly run, identify inefficiencies, and drive measurable improvements. Join Inioluwa, Fernando, and Damian from ServiceNow alongside Milena Arevalo from Blackhawk to learn more about:
- • The role of Process Mining in driving transformation across the customer service value chain
• How Blackhawk used Process Mining to uncover key inefficiencies and implement targeted solutions
• Solution overview and new capabilities for customer service teams
• Live demo
• Q&A
About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see the full catalog of LOSN events.
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Start:
Thu, Sep 18, 2025 08:00 AM PDT
End:
Thu, Sep 18, 2025 09:00 AM PDT