Let's connect together
Join us to make our over 900K member community even better. Create your free account and make the world work better for everyone.
Join the Community
Published on by
Maria Reyes
| Updated on
| Updated on
Legacy CRM was supposed to make life easier. Instead, we got a meltdown 😑 Excited to share a 4-part series showing how AI can finally deliver on the promise of CRM. ✨
Kicking off Episode 1 of this series on the future of CRM: "Overcome the Customer Relationship Meltdown" 🚀 Legacy tools had their shot — now it’s time to see how AI replaces them. Featuring John Ball and other experts.
About this episode 1:
Too often, legacy CRM systems trap teams in a cycle of manual data wrangling, disconnected tools, and frustrated customers. The result? Declining productivity, poor experiences, and missed revenue opportunities.
It’s time to break free.
Welcome to a new CRM experience, where AI-powered technology transforms how organizations connect, engage, and grow. In this series, we’ll introduce you to forward-thinking companies that are rewriting the CRM playbook. And we'll give you the insights on how you can too.
You've heard a lot of promises over the years, but it's time to see what real change looks like.
Reserve your spot today and break free from legacy CRM.
Speakers:
- Host: Terence Chesire, Vice President, CRM and Industry Workflows
- John Ball, Executive Vice President and GM, CRM and Industry Workflows
- Laura Marks, Chief of Staff, Global CRM
- Liz Miller, Vice President and Principal Analyst, Constellation Research
Watch the on-demand now and register for the remaining episodes: https://info.servicenow.com/AH-WBR-CW-CSM-ON24-CRMfortheAIEra-OCT25-Global-LP.html?referenceSource=c...
- Oct 21 | Episode 2 – “Fix the Broken Customer Experience”
- Nov 5 | Episode 3 – “Turn the Last Mile into a First-Visit Fix”
- Nov 19 | Episode 4 – “Crush Quotas with Quotes that Close”
Event has ended
You can no longer attend this event.
Start:
Wed, Oct 8, 2025 08:00 AM PDT
End:
Wed, Oct 8, 2025 08:30 AM PDT