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Published on by
Maria Reyes
| Updated on
| Updated on
Legacy CRM was supposed to make life easier. Instead, we got a meltdown 😑 Excited to share a 4-part series showing how AI can finally deliver on the promise of CRM. ✨
Kicking off Episode 1 of this series on the future of CRM: "Overcome the Customer Relationship Meltdown" 🚀 Legacy tools had their shot — now it’s time to see how AI replaces them. Featuring John Ball and other experts.
About this episode 1:
Too often, legacy CRM systems trap teams in a cycle of manual data wrangling, disconnected tools, and frustrated customers. The result? Declining productivity, poor experiences, and missed revenue opportunities.
It’s time to break free.
Welcome to a new CRM experience, where AI-powered technology transforms how organizations connect, engage, and grow. In this series, we’ll introduce you to forward-thinking companies that are rewriting the CRM playbook. And we'll give you the insights on how you can too.
You've heard a lot of promises over the years, but it's time to see what real change looks like.
Reserve your spot today and break free from legacy CRM.
Speakers:
- Host: Terence Chesire, Vice President, CRM and Industry Workflows
- John Ball, Executive Vice President and GM, CRM and Industry Workflows
- Laura Marks, Chief of Staff, Global CRM
- Liz Miller, Vice President and Principal Analyst, Constellation Research
Watch the on-demand now and register for the remaining episodes: https://info.servicenow.com/AH-WBR-CW-CSM-ON24-CRMfortheAIEra-OCT25-Global-LP.html?referenceSource=c...
- Oct 21 | Episode 2 – “Fix the Broken Customer Experience”
- Nov 5 | Episode 3 – “Turn the Last Mile into a First-Visit Fix”
- Nov 19 | Episode 4 – “Crush Quotas with Quotes that Close”
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Start:
Wed, Oct 8, 2025 08:00 AM PDT
End:
Wed, Oct 8, 2025 08:30 AM PDT