ServiceNow Exchange | CRM AI Academy: AI-Powered Comprehensive Complaint Management in CSM

Publicado el por ServiceNow

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Complaint cases demand speed, accuracy, and accountability. But managing them effectively requires more than a workflow -- it requires AI that can intake, summarize, and act on complaints with full CRM context. In this CRM AI Academy session, you'll learn a proven framework to design and deploy a suite of AI capabilities for complaint case management, from architecture to go-live based on real customer experiences.

Join Priya Mohan, Outbound Product Manager, to learn:

- What complaint case management AI looks like end-to-end, from intake agent to agentic workflow
- The topology and architecture of three integrated capabilities: Complaint Case Intake AI Agent, Complaint Case Summarization Skill, and the Manage Complaint Cases agentic workflow
- A practical implementation framework for deploying this suite in your CSM environment
- What works (and what doesn't) in production complaint case deployments

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!

Questions for the presenters?

We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you.

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