ServiceNow Exchange: CRM AI Academy - Governing AI at Scale: A COEI for Your AI Pipeline

Published on by ServiceNow | Updated on

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You are live with AI - now what? Scaling ServiceNow Otto for CSM across your organization requires more than deploying AI skills and agents. It requires a governance model that owns your AI pipelines, runs continuous calibration, and defines the standards every deployment inherits. In this CRM AI Academy session, you will learn how to build an AI-first Center of Excellence and Innovation that makes each rollout faster, better governed, and built to scale.

Join Fernando Castro, Sr Product Manager for CRM AI, to learn:

- Why a traditional CoEI is not designed for AI and what key things must change

- How to assign ownership across six pipelines so quality problems are caught before they compound

- How AI Control Tower becomes your shared operating instrument across technical and business roles, along with other analytics

- The operating model standards your CoEI defines once so every ServiceNow Otto for CSM deployment inherits them automatically

Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register today!

Questions for the presenters?

We do our best to allow time for Q&A at the end of the webinar. However, if you have questions about the topic, please post them in the comments section below and our product experts will be happy to assist you.

About ServiceNow® Exchange:

ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events