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CristinaLau
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Generative AI is changing the way customer service is delivered today and is key to delivering an exceptional experience. Join Customer Service Management (CSM) product managers, Neil Kostecki and Sinduja Ramanujam, in this interactive webinar to learn how you can get started with Now Assist for CSM and more about:
How admins can use the Now Assist Admin console to simplify activation and updates to Now Assist skills and have complete control to modify prompts and responses to align with the unique needs of their business and industry using Now Assist Skill Kit, ensuring an optimal experience for both customers and agents.
How customers can find generative answers through search and virtual agents to help them solve their issue with ease, streamlining the customer service experience.
How agents can generate replies in chats, personalized email responses, summaries in chat, Sidebar conversations and resolution notes, and generate Knowledge articles, streamlining their workflow and reducing response and resolution times.
Don't miss out on the opportunity to learn from industry experts and take your customer service capabilities to the next level with Now Assist for CSM! Register HERE
About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see our other upcoming scheduled events
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Start:
Tue, Nov 12, 2024 08:00 AM PST
End:
Tue, Nov 12, 2024 09:00 AM PST