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Published on by
Maria Reyes
| Updated on
| Updated on
Are you ready to transform your customer service operations? Join our upcoming webinar to discover how integrating Customer Service Management (CSM) and Contact Center as a Service (CCaaS) technologies can reshape your operations by empowering front-office agents and optimizing back-office processes.
In this session, we’ll explore:
- Frictionless self-service experiences: Learn how to implement seamless self-service options that enhance customer satisfaction and reduce operational strain.
- Empowering agents with intelligence tools: Equip your agents with real-time intelligence and access to comprehensive customer data and support resources, enabling them to deliver faster resolutions and consistent service across all channels.
- Streamlining back-office operations: Discover how integrating CSM and CCaaS can synchronize front-and back-office operations, ensuring seamless efficiency from the contact center to on-site teams.
- Managing complex customer service journeys: Understand how robust workflows and intelligence tools maintain visibility and connectivity across various touchpoints, delivering a smooth and responsive customer experience.
If you’re looking to boost efficiency, deliver faster resolutions, and create a more connected and responsive customer service organization, this webinar is for you.
Speakers:
Ian Henderson, Sr. Director, Product Management, Customer Workflows, ServiceNow
Tina England, Operations Manager, Second Harvest Heartland
If you cannot make it for the live event, the on-demand link will be posted at this same url when it is made available.
Event has ended
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Start:
Wed, Oct 23, 2024 08:00 AM PDT
End:
Wed, Oct 23, 2024 09:00 AM PDT