Year after year, you all show up and make this one of the most energizing events on our calendar, and we're not slowing down. Detroit SNUG is coming back, and as always, we're putting the community in the driver's seat to help shape it.   We need your input on what you want to learn    CLICK HERE and Vote on the Topics You Want to See     We are also looking for customer speakers! If you are interested in presenting a session or have topics you would like to see covered, please reach out directly to jennifer.kennedy@servicenow.com. We would love to hear from you.   Interested in Hosting This Year? One of the things that makes Detroit SNUG special is that it's hosted by you, our own community members. Over the years, some incredible organizations have opened their doors and made this event truly ours. If your company would like to carry that torch this year, we'd love to hear from you!   We're targeting one of these dates in June: June 16, 17, 18, 23, 24, or 25   Hosting is a great way to showcase your team and your space to a room full of fellow ServiceNow pros. If any of these dates work for you, please contact Jennifer Kennedy – jennifer.kennedy@servicenow.com   As always, thank you for being part of what makes Detroit SNUG something worth coming back to year after year. Drop your votes, raise your hand to host, and let's get this thing on the calendar.   See you soon, Jennifer Kennedy Detroit SNUG Community Lead   P.S. — Know someone who should be part of this community? Bring them along! The more the merrier. ... View more

Hello SNUG Members!   I am excited to invite you to attend Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Has anyone had an issue where you are trying to access your SNAF eBook for the labs and are getting this message "Failed to load Inkdocs."   ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more