Registration is LIVE for the ServiceNow Healthcare Road Show, Detroit taking place on Tuesday, September 16 at the MGM Grand Detroit!   Join ServiceNow and our industry partners for this dynamic event designed to showcase how healthcare organizations are unlocking value, innovating at speed and scale, and delivering exceptional employee and patient experiences.   Discover how AI-powered solutions and intelligent automation are accelerating digital transformation, streamlining operations, and enhancing patient care. Through shared success stories, exclusive insights, interactive sessions, and valuable networking opportunities, you’ll gain the tools and inspiration to thrive in today’s digital healthcare landscape.   We hope you’ll join us after the road show to watch the Tigers take on the Cleveland Guardians from our own private suite.  Tickets are limited so secure your seat today!   We look forward to seeing you there!   REGISTER NOW!   Questions? Reach out to Carissa Yurista (carissa.yurista@servicenow.com).  ... View more

Hello SNUG Members!   AI isn’t the future—it’s now. At ServiceNow, our customers aren’t just talking about AI; they’re putting it to work in powerful, practical ways. Join us at World Forum Chicago, a one-day complimentary event on September 18 at McCormick Place and see how you can harness the power of AI to transform your business.   With content rich sessions, hands-on demos, immersive experiences, and a visionary keynote, you'll discover how companies around the world are driving transformation. Plus, you’ll also have plenty of opportunities to network with peers and have your questions answered by our Subject Matter Experts (SMEs).   World Forum is where shared learning happens, connections are born, and new ideas come to life. It’s where the world puts AI to work.   Please don’t hesitate to reach out with any questions. Register now and secure your seat. I hope to see you at World Forum Chicago. ... View more

ServiceNow is hitting the road again in 2025 for our annual Healthcare Road Show and we’re coming to you in Detroit on Tuesday, September 16!   Join ServiceNow and healthcare provider industry leaders to explore how AI-powered solutions are transforming healthcare. Hear real-world success stories, discover innovations that enhance patient and employee experiences, and learn how to drive digital transformation at speed and scale.   Registration will be launching soon, but for now, save the date and we look forward to seeing you in Detroit!   Interested in becoming a sponsor of this event?  Reach out to Carissa Yurista (carissa.yurista@servicenow.com) for more information. ... View more

Hello Detroit SNUG Members! This is a reminder that the Detroit SNUG is just one week away, on Wednesday, June 25th! Spread the word: there's still plenty of time to register for the event!   Agenda  9:30am-10:00am | Check in & Breakfast 10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities  -- 11:30am – 12:15pm | SNUG Registration, Lunch and Networking  12:15pm - 12:20pm | Welcome & Agenda Review  12:20pm – 12:50pm | Yokohama Release - Em Nicholson, ServiceNow  12:50pm – 1:20pm | Strategic Portfolio Management at WGU,, Western Governors University 1:20pm –1:50pm | Enterprise AI Maturity Index, ServiceNow  1:50pm – 2:00pm | ServiceNow University and training, ServiceNow 2:00pm - 2:10pm | Networking Break  2:10pm - 2:40pm | Sigital &  Owens Corning Presentation 2:40pm - 3:40pm | ServiceNow 360 Roundtable (Group Breakout) 3:40pm - 4:05pm | Processing Minning Overview, ServiceNow 4:05pm | Closing Remarks & Sigital Raffle 4:05pm | Networking Reception​   We're looking forward to seeing you at HopCat - Detroit next week! Please reach out to karen.canavan@servicenow.com with any questions.  ... View more

Hello Detroit SNUG Members!      We're excited to be hosting the 2025 Detroit SNUG, on Wednesday, June 25th at HopCat in Detroit.       We are still looking for customer presenters for this event and would like to spotlight as many customers as possible, so if you are interested in presenting, please email doug.dykes@servicenow.com. To learn more about ways to participate, you can view the SNUG Participation Guide.        Thank you to our SNUG sponsor, Sigital!   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.     There will be an optional How to use Process Mining to identify process improvement opportunities workshop prior to the SNUG at 10:00 AM.    Process mining is revolutionizing the way we understand how efficiently our organization is operating. ServiceNow's Process Mining automates the process of x-raying your workflows to show you where there are opportunities to make process improvements that will drive lasting business value. In this lab you will learn everything you need to know to get started with Process Mining.  We'll cover how to use the Analyst Workbench to interact with process data and identify improvement opportunities as well as create your first Process Mining projects.  As a bonus, everything you learn in the lab you’ll immediately be able to apply to a Process Mining Evaluation Project available in your instance.   AGENDA (subject to change)   9:30am-10:00am Check in & Networking   10:00am – 11:30am | Optional Workshop - How to use Process Mining to identify process improvement opportunities  11:30am – 12:15pm | SNUG Registration, Lunch and Networking  12:15pm - 12:20pm | Welcome & Agenda Review   12:20pm – 12:50pm | Enterprise AI Maturity Index - John Dougherty, ServiceNow   12:50pm – 1:20pm | Yokohama Release - Em Nicholson, ServiceNow   1:20pm –1:50pm |Strategic Portfolio Management at WGU – Tina Watson, Western Governors University  1:50pm – 2:00pm | Networking Break   2:00pm - 2:30pm | Sponsor Presentation: Sigital Presentation (Topic TBD)  2:30pm - 3:30pm | ServiceNow 360 Roundtable (Group Breakout)  3:30pm - 3:55pm | Processing Minning Overview - Dan Grady, ServiceNow  3:55pm – 4:00pm| Closing Remarks  4:00pm – 5:00 pm| Networking Reception   Register now to secure your space!      We look forward to seeing you there!   ... View more