IT Change Management Dashboards
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08-21-2018 06:03 AM
When configuring a dashboard for your Change Managers, what are some reports or widgets you find useful in your environment?
I've already added widgets for Change Records pending Authorization and Approvals.
Thank you.
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08-21-2018 06:24 AM
The change management overview dashboard by default has some good reports and dashboards that are useful oob. In addition I could think of one more report - incidents caused by change, changes not closed, or changes done last week, which can then be reviewed in CAB
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08-21-2018 08:21 AM
A calendar view with upcoming changes can also be helpful. (Forward schedule of change.)
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08-21-2018 08:41 AM
Hey Joe,
For inspiration, you can look at our demo ServiceNow instance and see the Change Management dashboard in the left navigator:
https://www.exploreanalytics.com/demo
One example report is the % of Changes that are Emergency / Non-Standard / etc.:
https://www.youtube.com/watch?v=DRBrCiTcaHQ
There's also an example of a Forward Schedule of Change calendar that includes information on P1 incidents or other events going on:
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08-21-2018 12:19 PM
Great suggestions so far - I will dive deeper into each. Thank you!
