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Published on by
Hannah10
We are excited hosting the first Detroit Future of Work Event at Little Caesars Arena on March 11th. This will be a FREE, ONE-DAY event focused on finding new ways to unlock innovation, create great customer and employee experiences, and unleash productivity at work. This event will encompass our three workflows and will include hands-on technical labs, customer breakouts and an influential keynote with Tasker Generes, along with a customer panel including DTE Energy, DOW Chemical, & Fiat Chrysler Automobiles.
Attend the Future of Work Tour where you can learn more about:
- How to build enterprise apps with no code - or prior experience
- Why customer service must think “digital-first” to deliver satisfaction
- Why it’s crucial to combine security, risk and IT capabilities into an integrated risk program
- How next-gen employee experiences will lead to a major productivity boost and improve employee satisfaction
- How to automate routine tasks to increase employee and virtual agent productivity with machine learning
EVENT DETAILS:
Date: Wednesday, March 11th
Time: 11:00am – 4:30pm; Optional morning hands-on labs starting at 9:30 am
Location: Little Caesars Arena | 2645 Woodward Ave, Detroit, MI 48201
AGENDA: (SEE FULL AGENDA ATTACHED)
9:00am – 9:30am: Registration for Optional Morning Hands-On Labs
9:30am – 11:30am: Morning Hands-On Labs (optional)
- Deliver a killer mobile experience for your custom app
- Empower agents to solve customer issues faster with machine learning
- The Employee Service Center as your enterprise service center
11:00am – 12:15pm: Main Event Registration / Lunch
12:15pm – 1:45pm: Keynote by Tasker Generes & Customer Panel Presentation
1:45pm – 2:15pm: Break & Partner Showcase
2:15pm – 2:50pm: Afternoon Breakout Sessions
- IT workflows keynote – Transform the IT experience: KJ Kusch, Director Inspire & Chris Giancarli Senior Solution Consultant
- Customer workflows keynote – Delight customers with proactive, end-to-end service: Michael Runda, Customer Service Transformation Consultant
- Employee workflows keynote – Deliver a next-generation employee experience: Tracey Fritcher, Director HR Transformation
2:50pm – 3:00pm: Break
3:00pm – 3:30pm: Afternoon Breakout Sessions
- IT Workflow: Customer Interview Session: KJ Kusch, Director Inspire & Tony Bolda from DTE Energy
- Customer Workflow: Customer Interview Session: Michael Runda, Customer Service Transformation Consultant & Michael Fortuna from Fiat Chrysler Automobiles
- Employee Workflow: Customer Interview Session: Tracey Fritcher, Director HR Transformation & Joe Aspiranti from DOW
3:30pm – 4:30pm: Networking Cocktail Reception & Partner Showcase
Thank you to our sponsors: Acorio, Evergreen Systems, Glidefast, INRY, Okta, Sigital, & Tenable
Event has ended
You can no longer attend this event.
Start:
Wed, Mar 11, 2020 12:00 PM PDT
End:
Wed, Mar 11, 2020 05:30 PM PDT
Little Caesars Arena, 2645 Woodward Ave, Detroit, MI, 48201