How to create a HI ticket

[Eric Johansen]

How can i submit a ticket for change in Service Now

[Mark Roethof]

Hi there,

https://support.servicenow.com/hisp

You do need an account for this ofcourse.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Hitoshi Ozawa]

As a note, it is necessary to have an subscription and only subscription instances are supported by HI Support.

To obtain support on PDI, need to send feedback. Click on Feedback icon at the bottom right hand corner of the following page.

https://developer.servicenow.com/

[Musab Rasheed]

Hi @Eric Johansen ,

Generally HI instance is available for Paid Instance , if you have Paid instance then you can get HI account and create HI ticket accordingly. Usually when you are working on Paid instance then platform owner will be having HI account and they can add you in HI so that you can create HI ticket hence get in touch with your platform owner and ask them to give you access to create HI ticket. Please go through below links to learn about HI platform.

https://hi.service-now.com/navpage.do - URL of HI platform.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547103

https://library.myguide.org/myguide-library-app/servicenow/user-management/guide/how-to-add-a-new-user-in-servicenow-hi-portal

https://medium.com/@cto2030/what-is-servicenow-hi-portal-36fc0793f2ab

https://www.youtube.com/watch?v=vbtUrGkGi2k

Mark my answer as correct or hit like based on impact.

Regards,

Musab

[StevensonJ]

If you are part of any organization or company you can get it created from one of your company admin. Hi Manikanta, You must be a registered partner or customer of ServiceNow to have a HI account. If you are an employee of a registered partner or customer, you can ask your ServiceNow company admin to add you to HI.

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