Integration with Azure DevOps - questions

[mah1]

We primarily use Azure DevOps for source control but would like to expand on that. I found one project in ADO that was set up as an Agile project. We wanted to compare that project in Azure DevOps with that project in ServiceNow so I connected our ServiceNow Dev instance to Azure DevOps.

The project was discovered. The teams, areas, iterations, sprints and workitems were imported using the default table mappings. That all appeared to be successful.

In ServiceNow, I see the epic under Epics and the stories under Stories. However, the stories aren't connected to the epic
in ServiceNow; that is, epic field is empty in the story records that were imported from Azure DevOps. The stories are associated with sprints in ServiceNow which seems to match ADO but I was told that some of the states aren't matching up between ADO and ServiceNow.  Also, it doesn't look like any of the tasks were imported into ServiceNow. The information in ServiceNow for this project appears to be incomplete.

So, I'm not sure if I did something incorrectly or missed something or if the project was not exactly set up the right way in ADO. I guess I am looking for some guidance on this.

Thank you

[John Nicholson]

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[Sara3]

Hi.  I am also trying to use this integration.  However, we need to use OAuth instead of Basic Authentication due to our internal security policies.  But, we are having problems getting it working.  Did you set this up using OAuth or Basic Authentication?  Thanks!

[Yusuf_Ali]

Dear Mah,

Upon review, the mapping appears to be correct in my assessment. Given that I am actively involved in a similar integration, my goal is to reproduce a comparable behavior.

Best regards,

Yusuf Ali

[Yusuf_Ali]

Dear Mah,

Upon review, the mapping appears to be correct in my assessment. Given that I am actively involved in a similar integration, my goal is to reproduce a comparable behavior.

Best regards,

Yusuf Ali

[TanuR]

Azure De­vOps lets you connect differe­nt tools and services. This helps with te­amwork and automating steps during coding. You can combine code re­positories, build pipelines, te­st frameworks, work tracking, and deployments within Azure­ DevOps. Teams manage code­, follow work items, automate builds and rele­ases, monitor deployments, and vie­w project progress - all from one place­.

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