Jira Integration with Devops change Velocity

nidhi1993
Tera Contributor

‎10-18-2023 11:21 PM

Hello,

I am trying to achieve Jira Integration with Devops change Velocity on my PID. Jira I have installed on-prem 8.5.1 version.

I am able to login into jira separately with below URL and cred. But via servicenow, I am not able to do so.

When i try to connect to Jira tool- It shows enter valid URL. Please help.

I am attaching the Error message 

Issue_URL.png

 

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Community Alums
Not applicable

‎10-11-2024 06:25 AM

The URL is worng it should be be something like this https://yourJirainstanceName.atlassian.net/

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Joe Offenberg
ServiceNow Employee
ServiceNow Employee

‎10-15-2024 10:05 AM

Hi @nidhi1993

 

Even the onprem version should have a fully qualified domain name. 

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Greydon
ServiceNow Employee
ServiceNow Employee

‎10-25-2024 09:22 AM

Hi @nidhi1993, nidhipc:8080 looks like a local server that's not publicly accessible.  If that's the case you will need to colocate a MID server with Jira and pass the connection through that.  For MID connections, the URL can be a local address - it just needs to be resolvable from the MID server to Jira and does not need to be publicly routable or fully qualified.

 

See https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/enterprise-dev-ops/task....

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