servicenow to Azure devops integration

[zeeshan ahmed2]

Hi People,

I have requirement to integrate servicenow to Azure devops.

Ask is whenever change is created in servicenow it should create  Epic in DevOps 

SN	DevOPS
source	Project
Change Request New record example CHG0030376	Issue Type = Epic
Short description	Title
Description	Description
Number (CR NUM)	Associated Context
attachment	Attachment
work note	Comment
TFS / DevOps No	Back with >> Epic Number

The planned start date and end date should be updated based on Epic (Start Date, Target Date)

When the Epic is In Progress >> the CR state on Snow Updated to Development

When the Epic is Committed / Ready >> the CR state on Snow Updated to Review / Ready for deployment

When Epic is Done >> the CR state on Snow Updated to closed with work note it there any work notes

please help me with the approach ,can i use any available spoke to achieve this

thanks in advance

[Vishal36]

Hi @zeeshan ahmed2,

Before going with the possible approaches, can you please elaborate on a few more details about your integration need:  

• ServiceNow doesn’t have a project concept, whereas Epics are categorized by projects in DevOps. Are you planning to default all Epic creation in a single project in DevOps (with the DevOps team manually assigning Epic to the right project), or as part of sync only. Are you looking to map the DevOps project based on, say, ServiceNow assignment group or some other field?  
• Are you also looking to integrate links? (Two changes linked to each other)  
• Do your users use embedded images actively in rich text fields like Description? (Embedded images sync require special handling when syncing them)  
• Do you want to integrate change history or only the current state of Change and Epic?   
  Depending on your complete sync requirements, you can go with the following approaches:  
• ServiceNow out-of-box Spoke for DevOps and ServiceNow: You can code and configure spokes to integrate data as required.   
• OpsHub’s free, no-code Community Edition can integrate ServiceNow Change with DevOps Epic and many other entities with easy-to-use GUI. A ServiceNow partner and a certified integration tool, OpsHub offer a federated integration platform that can help ease your integration journey while offering maximum sync benefits.   
  Please refer to the link to learn how OIM facilitates integration between ServiceNow and Azure DevOps.  

You can reach out to OpsHub’s integration experts for an initial free consultation on a discussion on your use case and planning of integration strategy. 

Thanks, 

Vishal