Unable to create jira tool in servicenow devops change (OAuth), token obtained

[guptaprakha]

Hi community,

Im facing a persistent issue while integrating Jira with servicenow devops change velocity via OAuth, despite following the following the official docs and successfully obtaining OAuth token, the Jira tool creation step in devops workspace fails with an error “ cannot be created because credential and domain combination for an active record already exists” . I have deleted and recreated all the related configs, even made new Jira app in atlassian developer console multiple times, but the error presists

[Maham Tahir]

Hi @guptaprakha, 

Maybe you deleted the configuration from frontend side and on backend it still exists. If it is already exist so try to do the next step and check it is working fine or not. Otherwise you have to check on backend side and delete the configuration from there as well.

If you find my response helpful, mark it as helpful and accepted solution.

Regards, 

Maham Tahir.

[tonychaffe]

Hi @guptaprakha

I've run into this same issue. If you have a look in All -> Integration hub -> Connections & Credentials -> Connection - You'll likely see some connections there prefixed with

Devops-_-*longnumberstring*WhatYouNamedTheToolConnection.

Assuming you've been using the workspace experience, it'll create a connection here, each time it fails. So, if you delete any connections and try again, this might help, just make sure to identify the correct connection records to delete.