Unable to create jira tool in servicenow devops change (OAuth), token obtained

guptaprakha
Kilo Explorer

yesterday

Hi community,

Im facing a persistent issue while integrating Jira with servicenow devops change velocity via OAuth, despite following the following the official docs and successfully obtaining OAuth token, the Jira tool creation step in devops workspace fails with an error “ cannot be created because credential and domain combination for an active record already exists” . I have deleted and recreated all the related configs, even made new Jira app in atlassian developer console multiple times, but the error presists

0 Helpfuls
  • 47 Views
1 REPLY 1

Maham Tahir
Mega Guru

2 hours ago

Hi @guptaprakha, 

 

Maybe you deleted the configuration from frontend side and on backend it still exists. If it is already exist so try to do the next step and check it is working fine or not. Otherwise you have to check on backend side and delete the configuration from there as well.

If you find my response helpful, mark it as helpful and accepted solution.

 

Regards, 

Maham Tahir.

0 Helpfuls