Unable to create jira tool in servicenow devops change (OAuth), token obtained

[guptaprakha]

Hi community,

Im facing a persistent issue while integrating Jira with servicenow devops change velocity via OAuth, despite following the following the official docs and successfully obtaining OAuth token, the Jira tool creation step in devops workspace fails with an error “ cannot be created because credential and domain combination for an active record already exists” . I have deleted and recreated all the related configs, even made new Jira app in atlassian developer console multiple times, but the error presists

[PrakharG]

The changes implemented were helpful however, the webhook connection still appears in a Configured (Unverified) state. 

[tonychaffe]

Yep, I get this in my PDI too - update some issues or work items in your Jira instance. Overtime that will change as events are generated by Jira when issues are created, updated etc. These events traverse the webhooks on the Jira app, resulting in a status update, but, it isn't permanent.
If your Jira instance isn't that busy, then it may take sometime for that to change.