Accessing Audiences on News Articles

karthikkanu
Kilo Contributor

yesterday

I'm trying to work with News Articles in serviceNow, from the content publishing application. I have added a few custom audiences in the content availability section, but I don't see these records in the sn_cd_content_visibility table. However, if I add the in-built audience, Active Users, along with other custom audiences, I'm able to see the entry for all the audiences in the sn_cd_content_visibility table. Is there any other way we're supposed to retrieve the details about which audiences have access to the news article? I'm seeing similar behaviour in both Yokohama as well as Xanadu builds.

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karthikkanu
Kilo Contributor

10 hours ago

I was able to figure this out. By default, the user querying the table will only see the audiences that they are a part of, even if they have the admin/manager role. I had to add a specific ACL on the table, after which the user was able to see all the records

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