Hi Team,I am facing an issue with Knowledge Article search in Employee Service Center (ESC) for a user whose language is set to Chinese.Scenario:The user belongs to China and their preferred language is Chinese.When I impersonate the user, the ESC in...
Hi everyone,I'm looking into the new ServiceNow EmployeeWorks solution. I would like to know if EmployeeWorks supports ingesting and indexing data that resides under other third-party platforms using External Content Connectors?
Hi All, I am facing a issue with Facets in Employee center the facets are available as shown in the screenshot but when searched with any term the results are getting but the facets filters should be available to filter as shown in another screenshot...
We currently have PDFs attached to our knowledge articles, but we have the PDFs embedded into the article so they don't have to click on an attachment. Is there a way to have it where it does not show the PDF attachment in the search results?
I have a simple Guided Self Service that clarifies if the user needs to submit an incident or a service request. Based on their answer we offer the correct catalog item.Rather than showing "What might help .." where the user has to click "Start Requ...
Hi everyone,I'm facing an issue in ServiceNow Now Mobile (Zurich) with a Mobile Web Screen (MESP) and would like to know if anyone else has experienced this or found a workaround. Issue ->When navigating from a native mobile screen to a Mobile Web S...
even after setting all agents to off i can still see VA on my portal also if i turn on any people hub or now assit VA then the VA plus Now assit icon comes on the portal i only want to show now assit floating icon with star on it
I'm trying to get ideas for creating a new page. We currently have two pages (one for requests and one for incidents). Employees get really confused on which one to go to and which ticket to put in for things. I'm working on implementing maybe Employ...
If we search any record number in homepage search it is takes us back to native ui. Instead of that I want it to go to any esc portal page like ticket page. How to do that?
Hello, On the My requests page (esc?id=my_requests), the filter options are limited to Open requests/Closed requests and Search open requests. Is there perhaps something on the roadmap - or already the November store update - to expand these filter ...
Hello all, We currently use the Service Portal in ServiceNow, but we are moving to the Employee Center. Currently, when a user clicks on Request Something, it presents a Catalog Main Page: I would like the same in the Employee Center, but when I add ...
Hello everyone, I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance. Issue:The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty. Environment:...
Hi All, I need to add approval/reject button in ESC portal under my tasks of "My active item" widget. If any tasks is going for approval such as RITM and request then it will show approval and reject button at the bottom in portal page. As of now, it...
We are planning on migrating to Employee Center from the Service Portal at some point next year. Based on what I've seen in demos, forum posts, and other resources available on the ServiceNow site, I'm not entirely sure I understand what the differen...
Hi,I'm wondering has anyone created/found a stock price ticket widget? We wish to show the clients stock price on the Employee Center portal. I saw there was an OOTB "Stock" widget, but it is discontinued.Thanks!