Customisation of Popular Topic Widget in ESC
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02-11-2024 08:22 PM
Hi all,
I have a query regarding Popular Topic widget in Employee Center Portal.
Can we customize the popular topic widget in ESC according to roles?
For e.g. there are two catalog items
For e.g. there are two catalog items
- request a laptop
- request form to hire new employees
Now the requirement is if my role is developer then I should be able to see request a laptop as top priority in the widget, if my role is manager then request form to hire new employees should be visible as top priority.
Regards,
Khyati Thadani
2 REPLIES 2

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02-11-2024 08:44 PM
Hi there,
That's not a configurable option. If wanting such, you really need to clone and edit the widget according to your logic.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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02-11-2024 09:22 PM
Hi Mark,
Thank you for your insights.