Customisation of Popular Topic Widget in ESC

khyati_thadani
Tera Expert

Hi all,

I have a query regarding Popular Topic widget in Employee Center Portal. 

Can we customize the popular topic widget in ESC according to roles?
For e.g. there are two catalog items
  1. request a laptop
  2. request form to hire new employees
Now the requirement is if my role is developer then I should be able to see request a laptop as top priority in the widget, if my role is manager then request form to hire new employees should be visible as top priority.

Regards,
Khyati Thadani
2 REPLIES 2

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

That's not a configurable option. If wanting such, you really need to clone and edit the widget according to your logic.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Hi Mark,

 

Thank you for your insights.