Error 153 on Youtube Videos

[MeganCox]

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. 

We used the Rich Content editor with the Video block and entered YouTube information on all the videos on topic pages. We have not changed any settings on our YouTube, and our IT department has let me know we have not made any updates to policies that would affect YouTube or ServiceNow. The only videos working are the ones that we have in the Video Carousel widget. I updated all of the videos the other day, and it randomly started working for an hour or so, but then it went back to having issues. 

Has anyone else experienced this? Any ideas for fixes that still allow us to have a video within the Rich Content widget?

[GlideFather]

Hi @MeganCox,

try to replicate it in a different browser.

Eventually erase cache log in again and retry. Both same browser, alternative browser and incognito mode.

last but not least, try different youtube videos.

combination of several browsers, several users and several yt videos shall give you idea whether it is user related, browser related, configuration related or omnipresent issue.

let me know if you found some patterns 

[MeganCox]

I deleted the browsing history, etc. from my Chrome session. Both before and after, the videos didn't work. Went to an incognito window and it did work. I opened up Microsoft Edge and it worked, but when I deleted my browsing data, etc. it stopped working. The other day I tried doing a public facing random video from YouTube (since the videos I'm using are unlisted from my organization's channel and only work with the link), and it was still not working. 

I'm going to try deleting the video block in the content editor and redoing it. I know that worked last time, but only for a short amount of time. 

[Pooja_Patil]

@MeganCox , YouTube embed issue is reported on multiple forums, so this is likely widespread-browser/on YouTube side issue.

[MeganCox]

Do you have any other suggestions for putting videos into rich content until they figure it out?