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Guided tour is not appearing on EC pro hrm_ticket_page in service portal

dhonthurili
Giga Contributor

Hi Team,

I have configured a Guided Tour for the EC Pro hrm_ticket_page in Service Portal.

The tour is active and published. However, it is not appearing on the portal page.

Things checked:
- Tour is published
- User criteria is configured
- Page ID is correct

Has anyone faced this issue before?
Any suggestions would be helpful.

Thanks,

Likhitha

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