Implement a country-based filtering system in the Employee Center portal

[Sandeep8987]

Hi Team,

I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view content from other countries when needed.

What would be the best approach to achieve this? Should we modify user criteria, use taxonomy/topic-based filtering, or restructure the knowledge base to support cross-country visibility?

Any suggestions, best practices, or examples would be really helpful.

Thanks in advance!

@Ankur Bawiskar @Tanushree Maiti 

[Tanushree Maiti]

• You can use use User Criteria to set default visibility based on user profile fields (e.g., location).
• Create separate KBs for different regions . Use User Criteria on each KB to set default visibility, while giving users access to search all relevant KBs.
• Allow broader access by ensuring shared articles are not restricted by specific regional criteria