KBA Trasnlations

mr chars
Tera Contributor

3 hours ago

Good morning,

I have a request from one of our customers on the portal. They would like the option to change the language when viewing a KBA (Knowledge Base Article). Once they select a language, the KBA should be displayed in the chosen language.

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SumanthDosapati
Mega Sage

3 hours ago

@mr chars 

Dynamic Translation:

  • ServiceNow offers built-in Dynamic Translation capabilities that allow end users to request translations of knowledge articles through a "Translate" button. This button triggers a workflow that sends the article to a translation provider like Google Translate or Microsoft Translator. Once translated, the article is displayed in the user's preferred language.
  • This requires setting up Dynamic Translation through the ServiceNow platform configuration and configuring the translation provider.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

 

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