Menu URL to external site not working

[Alexander17]

Hi,

Im trying to create a menu URL item on the Employee Center with an external URL. For example cnn.com.

One of a way the url target attribute _blank is being ignored.. so Servicenow now add www.cnn.com (or partly) behind the normal / existing url. 

Anybody has anythoughts how to solve this?

[Allen Andreas]

Hi,

Please use URL format such as:

http://www.cnn.com

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Alexander17]

same result

[Mark Roethof]

Hi there,

You are correct. I raised a support case for this 2 months ago, because it's indeed a defect.

No resolution for this yet.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Allen Andreas]

Hello,

Works just fine for me per the URL format I mentioned above.

I did it again in a brand new PDI, just to check:

Most places within ServiceNow where you use the URL, it's been a better outcome when using http:// or https:// prefix.

Please mark reply as Helpful/Correct, if applicable. Thanks!