Populate Catalog Item from Guided Self-Service with Dependent Category Fields
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6 hours ago
I am creating a Guided Self-Service playbook in ServiceNow with two questions:
Category and Subcategory (dependent on Category).
After the questions, the playbook opens a Catalog Item.
How can I configure the Subcategory field to show values based on Category
and pass both values to auto-populate the Catalog Item fields?
2 REPLIES 2
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5 hours ago
please share steps you configured so far
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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2 hours ago
I Created an activity that includes a question and two fields: Category and Catalog Item.
Once the activity is completed, the Catalog Item form which is selected before should be populated automatically.
The selected Category from the activity should be pre-filled in the Catalog Item form when it opens.
