Recent changes to AI Search Result

[Drew Brown]

Hello all,

I've recently seen a change to AI Search results in EC Pro that some users might not be aware of.

Previously results were card based, however with the release of Yokohama Patch 3 they have altered how results are presented to a more list style approach.  

Here is the SN article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2184706

I'm quite disappointed this change was hidden away in a patch as it caused me some pain trying to understand which other team had made this change.  This would have been better being pushed with the release and better notes provided.

I am also not a fan of the changes as I feel the list style approach crashes text together and with the card approach it was easy to see each card in the box.  

I'll make some improvements via my own CSS, however wanted to share this to ensure people are aware of the change.

[kaushal_snow]

Thanks Drew !!

[Mary Beth Hutch]

Thank you for sharing! We noticed as well; its a shame we have to manipulate the CSS but will do so also