Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content

Yash Kumar Taya
Tera Contributor

Hi Folks,

I am trying to configure Taxonomy Topics for Employee Center Portal. 

I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot)

YashKumarTaya_0-1726256183414.png

 

Also I have created Connected Contents for these two custom topics. (Please refer to the below screenshots)

YashKumarTaya_1-1726256276590.png

 

YashKumarTaya_2-1726256327625.png

The content which i have selected in Connected Content is in Active/Published State(Catalog Item/Knowledge Articles/Quick Links). 

Still I am not able to see these topics on my ESC Portal. I have tried Login/Logout multiple times, I have tried clearing the Cache of Browser and Instance too. (Please refer to below Screenshot)

YashKumarTaya_3-1726256572975.png

 

Can anyone help me here to provide the solution or RCA why it is happening?

Small help will be really appreciated.

 

Thanks,

Yash

25 REPLIES 25

Ankit Kumar3
ServiceNow Employee
ServiceNow Employee

Hey @Yash Kumar Taya ,
Please check Advanced Portal Navigation from the navigator. If that is true, you need ti sync the topics with the portal.

HI @Ankit Kumar3 ,

 

I too have the same issue. As i checked for my employee center, The Advanced Portal Navigation is set to false. But still the topics are not displaying. 

Hi Ankit,

 

I have tried this one also and it's not working.

Community Alums
Not applicable

Legend. Thanks for this!