Advanced Portal Navigation not displaying in Employee Center Pro even after Sync Hierarchy

[Community Alums]

Hello everyone,

I am facing an issue with Advanced Portal Navigation in Employee Center Pro and would appreciate any guidance.

Issue:

The navigation menu is not displaying in the portal. The header bar loads, but the menu items are empty.

Environment:

• Portal: ESC(Employee Center Pro)

• Navigation style: Top

• Advanced Portal Navigation record: Active

• Menu items: 12 items configured

Details:

• The menu items are visible in the Advanced Portal Navigation → Menu Items related list.

• Sources include both Taxonomy and Service Portal Menu.

• The taxonomy used is Employee.

• Topics such as Information Technology, Facilities, Shared Services, Workplace Services are present.

Troubleshooting already performed:

1. Clicked Sync hierarchy in the Advanced Portal Navigation record.

2. Verified the navigation record is Active.

3. Confirmed taxonomy topics are active/published.

4. Cleared cache using:

   • cache.do

   • sp_cache.do

5. Tested by creating a new Advanced Portal Navigation, and it works correctly.

Observation:

The newly created Advanced Portal Navigation displays correctly in the portal, but the existing one does not render any menu items even though records exist.

Question:

Has anyone encountered a situation where an existing Advanced Portal Navigation stops rendering menu items while a newly created navigation works correctly?

Could this be related to taxonomy sync, portal configuration, or a known issue with Employee Center navigation?

Any suggestions or troubleshooting steps would be greatly appreciated.

Thank you!

[RWebring]

We are also running into a similar issue, although we arrived at this problem through a different route. This appears to have started after doing a round of plugin updates, which included Employee Center, Employee Center Core, among others - not sure if these were the culprit however.

Now our APN menu does not render if the position is set to Top. If it is set to Side it will render. Toggling back to Top has no effect, just a blank header bar. We have tried inactivating / reactivating, syncing hierarchy, toggling active on menu items, have done the usual log out / in, clearing cache for the browser, different browsers, etc... all to no effect.

We are currently on Zurich, using Employee Center (not pro version). 

[Giuliana Martin]

Hi - we are having the same issue. Did you find a resolution?

[RWebring]

We have a case open with support - no progress yet. I'll update here if we get a solution.

[Giuliana Martin]

Hi, 

We were able to resolve the issue. Part of the upgrade of the plug-ins caused the Employee Center Header widget to get updated. Ours was not OOB, once we reverted it, it fixed the issue.

Hope this fixes your issue as well.

[RWebring]

That fixed it for us, thank you!

For anyone else that comes across this, it was this widget:
sp_header_footer.do?sys_id=d0009941eb103010ed7966d6475228c1